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Help CenterSalesforceWriting to the EmailMessage Object

Writing to the EmailMessage Object

Last updated July 9, 2025

One question that has come up related to the EmailMessage object is, "Is it possible to change the Status field to be Read instead of Sent?"

Unfortunately, no. For emails not sent as part of a case, only the status Sent is valid.

However, OutboundSync does have the ability to  write activities to the Task Object  with a configurable subject line. That could include the EVENT_TYPE (in this case EMAIL_REPLY).

For more information, read the  EmailMessage  section of Salesforce's documentation.

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