How to check OutboundSync logs
Last updated July 9, 2025
If you’re unsure whether your webhook payloads are reaching OutboundSync, consider the following steps.
The most common issue is that users inadvertently change the upstream webhook configuration in their Sales Engagement Platform. It is worth verifying this before proceeding.
- Log in to OutboundSync and navigate to the Webhook Logs section.
- If searching for a specific event or contact, use the available filters to find any related payloads:
- User filters webhooks by the creator.
- Hub ID filters by the ID of the CRM the webhook is connected to.
- Webhook URL filters by the ending string of the webhook’s URL.
- Email pulls records for a specific contact.
- Event Type displays only payloads related to the selected event type.
- Review the logs to determine the status of your webhook data:
- ✅ Successful payloads confirm the webhook is active and transmitting data correctly. Check the logs to ensure that the payloads are recent and align with activity occurring in the email sequencer.
- ❌ Errored payloads display events that failed to sync, including the Error Response for diagnosis.
- ⚠️ Missing from the logs (never received) may indicate that the webhook connection was never properly set up or that no live data is being synced. If payloads were previously syncing and then stopped, checking the logs, particularly the date and time of the last received payload, can help estimate when the connection may have broken.
OutboundSync has observed that some platforms occasionally drop, or fail to deliver, webhook payloads. If you notice a lost record that appears to be a one-off occurrence, it is may be due to this. Unfortunately, since webhooks are delivered at the time of the event, there is no way for OutboundSync to retrieve a new copy of the webhook. We are exploring API-driven methods of capturing this data.
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